Training+for+Compliance

====Since training is part of the FSGO "Seven Elements" model there are many individuals and companies willing to provide related services. There are also, increasingly, regulatory requirements for training in particular topics and definitions of what constitutes "effective " training. ====

=//What is "training"?//= ====In California, for example, a state law and accompanying regulations require any company with more than 50 employees in the state to provide its supervisors two hours of sexual harassment training biannually. Besides setting the requirement (and the"carrot" of an affirmative defense to harassment claims for those comply) the regulations also spell out the required backgrounds for trainers, what formats will be considered "effective interactive training'" and specific learning objectives. Learn more ====

====Similarly, the federal and state OSHA authorities have long ruled that their training requirements cannot be met by purely online modules. The participant must also have access to a "qualified trainer" to ask questions, give a "hands-on" demonstration of competence and receive a certificate of completion. Learn more ====

====Other regulatory requirements may include (1) who must be trained; (2) how completion / mastery is documented; (3) frequency; (4) within x days / months of hire or association; (5) a minimum period of supervised field experience before the participant is "trained". The latest Corporate Integrity Agreement with Hill-Rom incorporates most of these. Specialized training of Board members about their role is also routinely required in CIAs. ====

====A recently enacted Texas statute relating to electronic storage of "sensitive personal information" is a good illustration of some of the challenges posed by government training requirements. Effective September 1, 2012 each "covered entity" under the statute is required to provide training reflecting its "particular course of business" and the employee's "scope of employment" about protected health information, its use and access to it. That sounds like "one size fits all" training won't be sufficient. The statute doesn't specify format, length or method of delivery requirements, but it does mandate that the training must be completed within 60 days of hire and repeated every other year. And as part of the training the employee must sign a verification - electronically or physically - of "attendance" at the program. So does this last requirement mean the training must be in person? Or could "completion" = "attendance"? ====

=//Government provided training //= ====Some agencies have gone so far as to create and deliver training in topics they consider relevant - e.g. the DHHS OIG provider compliance training in connection with its HEAT initiative - and / or publish it on the Web. The same OIG posted video training (and accompanying materials) - which although aimed as physicians could also be useful in training staff who work with them and or assist in their billing. Similarly, in 2011 California created a series of videos that are required viewing by those charged with reporting elder and dependent adult abuse. ====

====The New York Medicaid Inspector General's office has posted audio and slides from its webinars on various compliance topics. And CMS has long made available extensive training resources in various formats about Medicare, e.g. Guidelines for Physicians at Teaching Hospitals, Residents and Interns. In September 2012 CMS began distributing "Hand in Hand: A Training Series for Nursing Homes" which consists of six one hour videos and an instruction guide aimed at better treatment of those with dementia and the prevention of abuse. ====

====Sometimes government training even comes with the incentive of continuing education credit, e.g. these HIPAA training modules from the Office for Civil Rights via Medscape. ====

=//**Government Provided Training Resources on the Web:** //=

__**Federal** __

 * ====The Federal Reserve Board has training for Bank Directors ====
 * ====The **Office for Human Research Protections** has made available video training for Institutional Review Boards. ====
 * ====The **IRS** has training for 501 (c)(3) organizations at "Stay Exempt.org" ====
 * ====The **Office of the Comptroller of the Currency (OCC)** offers training for bank managers, including compliance training ====
 * ====**Office of Government Ethics** offers various resources, including "The Ethical Choice: Ethics for Special Government Employees" like contractors and consultants (2011)(video) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">The federal **Interagency Ethics Council** blog has regular features on "Training Aids" and Training Tips" ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">The **Dept of Justice, Office of Special Counsel** has Webinars on Immigration Related Unfair Employment Practices OSC also offers a subscription service regarding technical assistance letters it issues on this topic. ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Medicare Learning Network (CMS) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Medicare Guided Pathways for Providers and Suppliers ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">**DHHS OIG** Compliance Training Video Series ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">**US Department of Transportation** has resources on drug and alcohol testing including a mock collection training video ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">**U.S. Department of Labor** has 'Compliance Clips ====

__State__

 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Required ethics training for lobbyists and their employers in **Alaska** ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">EEO and Diversity training from the **DC Office of Human Rights** ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">A range of environmental compliance courses from **California's Air Resources Board** ====

=//**<span style="color: #000000; font-family: Arial,Helvetica,sans-serif;">What others have done about training: **//=

**<span style="color: #000000; font-family: Arial,Helvetica,sans-serif;">__Government Required Training__ **

 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Mandatory training under a Corporate Integrity Agreement (White Memorial Medical Center 2013)(video) ====

**__Compliance__**

 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Baptist Health's Corporate Compliance for Interns ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Canon's Compliance awareness training starts with Compliance Week ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">The Catholic University of America delivers its compliance awareness training online ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Annual Refresher Compliance Training, Community, Work and Independence, Inc. (2012) (3 videos) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Community Health Group's 2014 Compliance Training Module ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Annual Board training at "Happy Health Plan of America" ====
 * ====<span style="color: #ff0000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">The Harris County Hospital District's General Compliance Training (2011) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">IBC has general compliance and HIPAA training for its vendors. ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">General Corporate Compliance Training Jackson Health System 201 <span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">5 ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Kaiser Permanente has Annual Compliance Training (2013) ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">The LA County Department of Health Services took a self-study approach to Compliance Awareness Training (2009 edition - pdf) then moved to an online module. ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Maricopa County Health District trains its Board about Corporate Compliance (2013) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Compliance training for the Medigold Provider Network (scroll down) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Mid South Rehab Services Annual Compliance Training "It's A Black and White Affair" (4 videos 2012) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">New Mexico State University's Compliance Training portal ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Training plan for New York City Health and Hospitals Corporation (Marrero, 2012) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Another hospital organization training plan (2012) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Oxford Healthcare's 2014 Compliance training ====
 * ====<span style="color: #ff0000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Plexus presents "[|Compliance Dos and Don'ts]" (2014)(video) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Ryder Rents Trucks - and Compliance Training ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Training in "The Statoil Book" and the "management system" it is part of (speakers useful) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">New hire Integrity and Compliance Program Orientation at Trinity Health (2014) ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">The University of California's Education and Training options ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Including an annual Compliance and Audit Symposium for those in the system. ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">In 2015, the University of Connecticut is doing both online and inperson Compliance Training ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">The University of Washington's Medical School had an annual Compliance and Ethics Quiz for employees (2012) ====
 * ====<span style="color: #ff0000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Daniel J. Weissburg, JD CHC, of the University of Wisconsin School of Medicine and Public Health uses video to share his training sessions ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Annual Training for Executives and the Compliance and Business Integrity Committee (Veteran's Affairs Palo Alto 2013) (video) ====
 * ====<span style="color: #ff0000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Wildwood Programs used video + technology to deliver and test its 2012 Compliance Training ====

**__<span style="color: #000000; font-family: Arial,Helvetica,sans-serif;">Ethics __**

 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">The City of Austin has its 2015 Citywide Ethics Training on its website. ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Central Texas College District Ethics and Code of Conduct Training (2010) (video) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Cisco's Ethics Training in China (2011) (video) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Chicago Board of Ethics Training (2010) (video) ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Dental Students teach about their Code of Ethics in "The Unprofessional" (2011)(video) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Rollout of Ethics Training in a Multinational Corporation - Electrolux (2011) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Integrity In The Workplace (Federal Law Enforcement Training Center, Dept of Treasury 1990) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Harris County Texas Ethics Training (2010) (video with sign language captioning) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">City of Huntington Beach Ethics Training (2010) (video) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">The Train Problem - IGA / Coca Cola Business Ethics Course (2012)(video) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Indyne's Annual "Attorney Client Protected" Procurement Integrity and Ethics Training (2011) (video) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Lockheed Martin's Integrity Minute series ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Lockheed's "Voicing Our Values" Ethics Training (2014) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Ethics: Making the Right Choice (Maricopa County 2008) (video) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Ethics Orientation for New Employees at Northern Illinois University (2015) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Resolving an Unethical Situation (SDSU 2011)(video and follow-up survey) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Annual Ethics Training for Employees (SIU 2013) and the 2015 version at Edwardsville ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">City of Southlake, Texas Ethics Training (2011) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">The USDA ethics training for new employees combines humor and substance ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Ethics Awareness Training at Yavapai College (2011) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Yokogawa Electric Corporation's Compliance <span class="wiki_link_ext">"Enlightenment Activities" ====


 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Compliance Officer Jeff Petro uses humor to teach employees about the organization's policies (video)(2013) ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">The Centers for Medicare and Medicaid Services has shared videos that it uses to train its surveyors, like the one on boundaries - To Do or Not to Do (2012) ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Dartmouth Hitchcock teaches its employees about its Social Media policy (video) ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">HCA's Code of Conduct training described ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Hospital Code of Conduct Training (video) ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">This Intel supplier uses music, video and a little humor to teach its Harassment and open door policies. (2011)(video) ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Northrup Grumman publishes "test yourself" brochures on various compliance topics - like this one on the Export Controls ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Financial Compliance training delivered via the web using Adobe Captivate (U. of Missouri) ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">The University of Pennsylvania has a downloadable Pocket Compliance Guide for sponsored projects ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">The University of Texas' Systemwide Compliance Academy Webinairs cover a wide range of topics ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Executive Ethical Compliance Training - Worksite immigration Symposium - at Stanford (2012) ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Billing Staff Departmental Training from the Yale Medical Group (speakers required) ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">A school district's OSHA training video series ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Business Ethics case, Would You Blow the Whistle on Your Boss? (Drinan, Simmons College, 2008)(video) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">The Bell Ringer from the Salvation Army (1990) (a classic in less than 8 minutes) ====

=//Theories about training//=
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Privacy and Security Training : Why Train? What is Effective? (Solove 2013) ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Compliance Training (Macro Man 2013) ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Building Compliance Training (Yancey & Bozarth 2013)(video) ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Business Ethics Training (Moran 2012) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Curbing Wasteful Compliance Training (Paskoff 2012) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Telling Isn't Training (Harden 2011) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Teaching Business Ethics Objectives (DesJardins 2011) (video) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Using the Ethics Board Game to Teach Business Ethics (Ferrall 2011) ====
 * ====<span style="color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%;">How to Make Corporate Training Rock (Heath 2010) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Teaching that Sticks (Heath 2010) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">"Improving Compliance Education" - various compliance officers being interviewed about Compliance Education (2010) (video) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Employees Learn Best From Video Games (U. of Denver, 2010) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">How a 3-year project led us to Scenario-based case design (Dickinson 2010) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Tips on using Video in Training (Impact Video 2008) ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">The Ethics Challenge : Using Game Theory - U of MN Duluth ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Description of Lockheed Martin's Ethics Challenge board game ====
 * ====<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">Training Tip # 8 - The Humor Paradox ====

=//**<span style="font-family: Arial,Helvetica,sans-serif;">Shared by Toolbox members: **//=
 * ====<span style="font-family: Arial,Helvetica,sans-serif;">< Click "edit" above and start typing here> ====